Terms of Trade
General information
Foto Factory is a Danish company owned by Maria Rosendal and Martin Bay.
When you order products from Foto Factory (“Foto Factory”), the following terms and conditions apply. This means that you as a customer approve and accept these general terms and conditions for all purchases on foto-factory.dk.
Foto Factory complies with applicable consumer laws as well as the EU's data protection legislation (GDPR). You can read more about our privacy policy here .
Company information:
Photo Factory
Boat Harbour Street 53S
2450 Copenhagen SW
Denmark
Email: hello@foto-factory.dk
CVR number: 33243510
Delivery
Orders are delivered by courier service to your home address or parcel shop as stated in the delivery terms at checkout. Delivery time is typically 2-4 business days.
GLS Parcel Shop: Free ( on orders over 300 kr )
GLS Private: DKK 39.00
GLS Business: DKK 39.00
We deliver worldwide, other prices are listed on the website under payment.
Delivery of posters
When your order consists of posters only (i.e. without a frame), they will be sent in a specially designed poster box. All our posters are printed after order. Delivery time is typically 2-4 business days in Denmark.
Delivery of posters, frames and glass
If you order posters with frames and glass, or just frames and glass, your order will be shipped in robust packaging designed for safe transport of frames.
Delivery risk
Foto Factory assumes responsibility for ensuring that the goods are not damaged or lost during transport from our warehouse to you. However, when returning the goods, it is your responsibility to insure them against damage and loss.
Secure payment
Foto Factory accepts payment with Apple Pay, Google Pay, Maestro, Mastercard, VISA, Amex, MobilePay and Klarna. Payment is only deducted from your account when the item is shipped. All amounts are in DKK and incl. VAT. We reserve the right to change prices without prior notice. To guarantee secure payments, our payment page is protected with SSL encryption, and all payment solutions are certified.
Returns & Refunds
Foto Factory offers a 14-day return policy from the date you receive your goods. The goods must be returned in the same condition as when received and in their original packaging.
Before you return the package, you must send us an email so that we are aware of the return package. Once we have received the item and approved the return, we will transfer the purchase amount to the account from which the payment was made.
If you regret your purchase, the package must be sent to:
Photo Factory
Called Mark 13
7700 Thisted
Please use our return portal , the shipping price is 75 kroner and the package can be delivered to the nearest GLS drop-off location.
Handling of received product(s)
To ensure that the product matches your order, you may only inspect the item as you would in a physical store. If the item is handled to a greater extent than described, you may be charged for any loss in value.
You should be aware of this before you return.
When returning goods, you pay for all return postage and bear the risk that the goods are not damaged or lost during transport. We recommend returning in the original packaging. Cancellations must be made within 14 days of receiving your goods.
Refund of returns
If the return is approved, we will refund the amount within 14 days. The refund will be made to the account used for the purchase.
Right to complaint
Foto Factory provides full compensation for manufacturing defects. It is important to inspect the product upon receipt. If the product is damaged, please contact customer service as soon as possible with pictures of the product and packaging.
In order to process your complaint in the best possible way, we need the following:
- Clear pictures of the damaged product(s).
- Pictures of the outside of the packaging (front and back of the package).
- Pictures of the inner protection in the package.
- Clear image of shipping label.
Reservations
We reserve the right to change prices and terms and conditions without prior notice. Images and descriptions on the website are indicative and may vary from the actual appearance of the product.
Offers
Discount codes cannot be used on already discounted items. Exceptions can be made by agreement with Foto Factory.
VAT and customs duties
VAT is included in the product price for orders within the EU. If you order outside the EU, you are responsible for paying any VAT and customs duties in accordance with the regulations in your country. Foto Factory is not responsible for these costs.